PREMIER SAFARIS (K) LIMITED PRIVACY POLICY 2021.

Premier Safaris (K) Limited (“Company”) is a service provision company that serves both the corporate and individual clients travel needs through the several travel-related packages and services (“the “Services”).

We created this privacy policy (Privacy Policy) because we know that you care about how information you provide to us is used and shared when you visit www.premiersafaris.co.ke.

We may make content from other websites available to you from links located on https://www.premiersafaris.co.ke. However, the content from the other websites is not subject to this Privacy Policy. We do recommend that you review the privacy policy of each site independently to determine how the site handle and protect your personal data.

 

TABLE OF CONTENTS

  1. Our Promise
  2. Information we collect
  3. Sharing your information.
  4. What personal information we do collect
  5. How we keep your information secure.
  6. Your Rights.
  7. Third party links
  8. Cookies
  9. Policy modifications.
  10. Comments and questions

 

  1. Our Promise

Even though information is the cornerstone of our ability to provide exceptional service, our most vital asset is our client’s trust. We adhere to ensure that our client’s information is secure hence a priority.

  • We will safeguard, according to strict standards of security and confidentiality. Any information our customers share with us.
  • We will limit the collection and use of customer information to the minimum we require to deliver exceptional service to our clients which includes advising our customers about our products, services and other opportunities and to administer our business.
  • We will only permit authorized employees who are trained in the proper handling of customer information to have access to that information. Employees who violate our privacy policy promise will be subject to disciplinary process.
  • We will not reveal client information to any external organization unless we have previously informed the customer in disclosures or agreements or are required by law.
  • We will always maintain control over the confidentiality of our customer information. We may, however share customer information with reputable companies when a customer has expressed an interest in their service or product. (this privacy policy does not apply to the other company’s use of customer information).
  • We will attempt to keep client files complete, up-to date and accurate. We will share with our clients how and where to conveniently access their information (except when we are prohibited by law) and how to notify us about errors which we will promptly correct.
  1. A. Information We Collect

We collect personal data about you when you use our site or in providing our services to you. Personal data consists of any information that relates to you and/or information form which you can be identified, directly or indirectly. This may be limited to your name, address, telephone number, photographs, location data/IP address or any other factor specific to your social, economic, or physical identity.

          B. How do we collect your information?

Your information may come to us in a variety of different ways. You may provide information directly to us or through our sales agents, travel and tour consultants, business partners and/or third parties when communicating via phone, email, web chat, letters or in person. We might also collect your information through filling an online form, undertaking and participating in surveys, leaving feedback or subscribing to our newsletter.

Furthermore, your information may also be provided to us by a friend/family member who is making a booking on your behalf.

  1. Sharing your information.

Making an enquiry or booking a trip.

In order to handle your enquiry and manage your booking, we may share your personal information with the following;

  • Any staff member or contracted partner of Premier Safaris
  • Travel providers (e.g., Airlines)
  • Other third-party providers and operators (e.g., hotels, transport)
  • Government agencies and personnel (e.g., visa processing, border crossing)

Case example;

Incase you make a flight booking with us, or that your planned trip includes a flight, the relevant personal information will be provided to the applicable airline. Equally, if your trip is operated by a non-Premier partner, your personal information will be provided to that specific company for purposes of confirmation to offer the relevant services.

Your personal information will also be shared with third-party travel providers and partners for the sole purpose of improving our experiences and services, investigate any complaints and/or disputes where necessary.

However, it is advisable that you familiarize yourself with the privacy policies of all the Third-party travel and tour operators you select to provide services. Premier safaris (K) Limited will not be responsible for the privacy practices of third-party providers with whom you may choose to make reservations with regarding particular products and services through us.

  1. What personal information do we collect?

We collect both your personal and Technical information to help us improve in serving you better. Personal information entails the meaning given under your local data protection law, and the meaning of personal data where applicable.

Usually, the type of personal information we collect regarding you is the relevant information needed to facilitate your travel related services and/products, arrangements and bookings on your behalf.

Therefore, we process the following types of personal information about you:

  • Contact information (name, telephone and email address)
  • Passport details
  • Payment account information (credit/debit card details)
  • Information about your dietary requirements and health issues (if any)

We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to one or more of our functions or activities i.e., To make travel arrangements, unless we are otherwise required or authorized to do so by law.

To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected, unless we subsequently receive your consent to use it for another purpose.

  1. How we keep your information secure.

Premier safaris (K) Limited is dedicated to keeping your personal information secure. We have adopted and implemented various security procedures in order to protect your information and reduce the risk of loss, misuse from unauthorized access, modification, disclosure and interference. We have put in place adequate procedures to deal with any actual or suspected personal information breach and will notify you and any applicable regulator of any data breach where we are legally required to do so. Whilst we take all reasonable steps to ensure that your personal information is secure, we would like to remind you that the internet is inherently insecure, so please take precautions when disclosing any personal information especially online.

  1. Your Rights.

Premier safaris (K) Limited aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data. If you wish to be informed what personal data we hold about you and if you want it removed from our systems, please contact us. In certain circumstances, you have the right to:

  • Access and receive a copy of the personal data we hold about you.
  • To rectify any personal data we hold about you.
  • Request the deletion of personal data about you.

Once a request has been made, you will receive an acknowledgement of your request and we will advice you on the timeframe within which you will receive your information pack.  We endeavor to respond to such requests within a period of 30 days or less from the day of acknowledgement of the request. Nevertheless, we reserve the right to extend this period for complex requests which require more processing time.

In some instances, we reserve the right to deny you access for any reason permitted under applicable references. Such exemptions may include national security, confidential references and corporate finance aspects. If we deny access or correction, we will provide you with the written reasons for such denial unless it is unreasonable to do so and where required by local data protection laws, will note your request and the denial of same in our records.

Please note that if you request that we restrict or stop using personal information we hold on you, or withdraw a consent you have previously given to the processing of such information, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the passenger’s full name and must include contact details and appropriate identification (e.g., Passport details). This will deter us from making a booking without such crucial information.

You must always provide accurate information and you agree to update it whenever necessary. Additionally, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct. You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated in the below policy.

However, we may request you to provide your identity before any of the above requests is responded to for verification purposes. This will be to prevent unauthorized disclosure of personal information. We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your personal information, and for any additional copies of the personal information you may request from us.

  1. Third party links

        A. Links to Third Party sites

Our website may include links to other third-party websites. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party websites and wont be responsible for their privacy policies. When you leave our website, we encourage that you read the privacy policy for every website you visit.

          B. Third party widgets.

Some of our services contain widgets and social media features, such as Facebook like button. These widgets and features collect your IP address, which page you are visiting on the services and may set cookies to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our services. Your interactions with these features are governed by the privacy policy of the company providing it.

  1. Cookies 

A cookie is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer’s memory.

We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our website or take advantage of several key features, we may pass cookies to your computer.

  1. Policy modifications.

We may change this privacy policy from time to time. We encourage you to review and check our website regularly for any updates and/or changes to this Privacy Policy.

However, please be assured that if the Privacy Policy changes in future, we will not use the personal information you have already submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent. You will be required to accept the updated privacy policy for improved services and experiences.

This Privacy Policy was last updated in May 2021.

  1. Comments and questions

Incase you have any comments and/or questions regarding our Privacy Policy, or how we handle your personal information, please feel free to contact us by:

Telephone: +254 (020) 440 1124

Email: info@premiersafaris.co.ke.

Visit Us: International Life House, Mama Ngina Street, 3rd Floor, Nairobi.