Premier Safaris accepts bookings subject to the following terms and conditions. Except where expressly stated, these conditions apply to Tour/Travel arrangements booked by the client with the Company and which our Company agrees to make, provide or perform as part of the contract with the client.
These terms bind all of us and it’s the assumption of Premier Safaris (K) Limited that all our clients have read and understood the General Terms and Conditions.
The contract is between the Company and the Client, being any person travelling or intending to travel on a tour operated by our Company including any person who is added or substituted after booking. We both agree that Kenya law will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below).
We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Kenya only. No employee of the Company other than a director has authority to vary or omit any of these terms.
To secure a booking, our Company or their authorized travel agent must receive payment of the minimum deposit of 30% of the total tour price, per person, (or full payment if booking within 2 weeks of the start of your tour or at an earlier stage for some tours).
A higher deposit will be payable if any supplier requires additional payment at the time of booking / prior to balance due date. On occasions, full payment for a service such as your flights may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. See also “How to Book” section. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by email or by any other means, will be deemed to have agreed to the following conditions:
A deposit of 30% per person is required for all bookings of a Safari arrangement. The balance is supposed to be paid not less than 14 days before the commencement of the safari.
However, for bookings within a 30-day period, full payment is required before commencement of the safari. The deposit may be forfeited in case of cancellations and/or adjustments.
If payments are not made within the stipulated time frame, we won’t confirm the safari and therefore won’t be liable to any cost implications as a result of cancellation charges.
All payments will be made in favor of Premier Safaris (K) Limited either by Electronic Funds Transfer or Credit Card or The Telegraphic Bank Transfer (SWIFT).
Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written or verbal notification is received by the Company or their authorized travel agent as a percentage of the total tour price per person cancelling, excluding any amendment charges and insurance premiums. The cancellation charges shown below are those which will apply to most tours. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your tour.
Unless otherwise specified, obtaining a passport and visa for entry to the country/countries in which the tour takes place is the responsibility of the traveler.
The traveler must ensure that he/she has a valid passport and visa and has given the travel agency the correct information regarding his/her name and nationality, etc. We draw your attention to the fact that the processing of visas may take several weeks. The travel agency cannot be held responsible for travelers who for whatever reason may be denied entry at a border.
Please be aware that rules and regulations may change between the time of booking and the time of departure. Information about these matters or related items (climate, clothing, baggage, personal gear etc.) is given in good faith but without responsibility on the part of the Company. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.
Also, please note that there may be visa requirements when in transit. Your passport must normally be valid for a period of at least six months after returning from your destination.
We are always happy to supply you with any relevant travel documents that may be needed to apply for a visa if you need one.
Travel Insurance is mandatory for all clients whilst on a tour organized by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients not taking out the Company’s specially arranged travel/cancellation insurance are responsible for ensuring that they have alternative personal travel insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate and appropriate cover.
Clients making their own arrangements should ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in their tour. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be.
The timings of air, sea, road or rail departures are estimates only. We cannot accept any liability for any change, cancellation or delay in your transportation from or to during your tour whether any change, cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline or airport authority, action by air traffic controllers, mechanical breakdown, industrial action or any other event or circumstance outside our control. Where long flight delays result in lost tour time, no refunds are given by hotels or suppliers.
The mode of transport will be in vehicles; land cruisers, tour vans, safari mini-buses or coaches.
This will depend on the route and the number of passengers on board. Clients are guaranteed of window seats while on the safari. Specially trained drivers and/or guides will also be assigned to our clients. However, on special occasions and depending on the preferences of the clients, other means of transport may be arranged. These include chartered flights or special vehicles requested by the clients but will attract extra charges which will be levied.
In the event of the cancellation of a booking where the client is liable to pay to the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients.
Any payment already remitted will be refunded on special conditions and circumstances. This will include and be limited to the cancellation costs associated with the cancellations levied by the accommodation providers or other service providers as initially agreed. In the event of cancellations, the following costs will apply:
Any special requirements must be notified in writing prior to the travel so that proper arrangements are done. The requests may be including diet, room specification, infants on board, physically challenged persons. Wheelchair users and people with any other physical handicap affecting mobility are very welcome on our tours, but please consult the travel agency before booking.
Although the company will strive to meet the special requests, our clients are not guaranteed of the requests. They are subject to availability and upon confirmation. This will not in any way translate to a breach of contract between the company and the clients.
Clients must provide any information we ask for in good time and are responsible for providing accurate information to the Company. Premier Safaris will not accept responsibility for any problems or additional costs that arise from inaccurate information provided by the Client.
Clients agree to accept the authority and decisions of the Company’s employees, tour leaders, fixers, agents and guides whilst on tour with the Company. If in the opinion of any such persons or any other person in a position of authority (for example, the tour leader, host, an airline pilot or hotel manager), the health, level of fitness or conduct of a client at any time before or during a tour is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of the Company) or the safe, comfortable or the progress of the tour, the client may be excluded from all or part of the tour without refund or recompense.
If a client deviates from the itinerary confirmed by Premier Safaris, Premier Safaris will hold no responsibility financial or moral for that client. The client will not receive a refund on any missed services or accommodation during the remainder of the tour.
While the Company will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices or itineraries described in this brochure and/or on the website at any time before or after your booking is confirmed.
Most changes are minor. Occasionally, we have to make a significant change. If a significant change has to be made, the Company will inform the client as soon as reasonably possible, if there is time before departure. For a guaranteed tour departure, we do not promise not to make any significant changes to the itinerary unless we are forced to do so by force majeure.
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 6 weeks before the start of the tour except for force majeure, or the client’s failure to make all payments (including the final balance and any surcharge) when due.
We will notify you of cancellation for this reason not less than 6 weeks before the start of your tour. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the choice of purchasing an alternative tour offered as a result of consolidation or another available tour from the Company (in either case, paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us excluding Annual Insurance premiums if applicable.
We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible transport and other arrangements which can be cancelled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour.
In addition, we will as a minimum, where compensation is due, pay you the compensation set out above depending on the circumstances and when the cancellation is notified to you or your travel agent subject to the following exceptions.
Bookings are accepted on the understanding that clients appreciate and accept the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in our programme at their own volition.
We and our tour leaders and fixers may provide you with information (before departure/when you are on holiday) about optional activities and excursions which do not form part of your pre-booked holiday arrangements and which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us. They are provided by local operators or other providers who are entirely independent of us and they may or may not have their own public liability insurance. They do not form any part of your contract with us even where we suggest particular.
We do not guarantee that any optional activity or excursion mentioned in our brochure, on our website or elsewhere will be available to book during your holiday and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.
We emphasize the importance of making a booking at the earliest opportunity.
For bookings received within 6 weeks of the start of your tour (or at an earlier stage for certain tours), we reserve the right to pass on any extra costs incurred.
For bookings received within 6 weeks of your tour (or at an earlier stage for certain tours), the contract between the Company and the client comes into existence as soon as full payment has been received by the Company Late bookings or last space bookings are required to wait till they get written confirmation of the tour being available before booking flights and other additional costs that the client may wish to pay for in order to partake in the tour in case there is an error on our website. There will be no compensation paid for any flights or additional extras paid if booked on a tour which is unavailable if booked before receiving written confirmation from Premier Safaris.
The desire and hope of Premier Safaris (K) Limited is that our clients will not in any way encounter problems during their safari. Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of “force majeure”. In these conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include whether actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.
However, should any issue arise, you are supposed to contact any of our agents for prompt assistance. We believe that challenges are inevitable and although we can’t guarantee. We will ensure that the complains are looked into and proper action is taken.
The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen Tour/Travel with us at the time of booking.